If you wish to return or exchange your purchase you must notify us within 14 days of receiving your product via email or by calling us on +44 208 1856 960. Please note that we do not offer a free returns service, you are required to pay for the transportation off any unwanted return yourself. If you are returning from abroad then you are required to arrange and pay for the return.
Please contact us for return address and make sure to include your customer order details with the package, as we cannot process the returned goods without these.
Before returning your purchase, please ensure the goods are in the same condition as they were originally sent. Unwanted items must be returned in a fully resalable condition, which includes being in the original, unmarked and undamaged packaging. Items must not have been used or assembled in any way. We do not accept responsibility for items lost or damaged in transit back to us. If returning you purchase by mail we recommend that you get proof of postage.
Cult Furniture Ltd retains the right to refuse a refund on any item deemed not to be resalable.
Returns from outside the UK
Cult Furniture cannot arrange any collections of unwanted or faulty goods from outside the UK.
If your order is faulty, we will ask you to arrange the shipping of the goods back to us and we will credit you the shipping amount once we have received a receipt showing the full amount.
We will also request a tracking number for goods returned so we can follow the return parcel.
If you simply wish to return unwanted goods, then you will have to cover the return delivery charge. Please contact us should you have any questions on the above, please contact us.