For most of our products, deliveries are made through DPD.
Within the UK, DPD aim to have your goods delivered 1 day after your order has been dispatched from our warehouse, however, we can not offer a guaranteed next day delivery and cannot be held responsible for any delays incurred by our courier.
In most cases, you’ll receive your order within 72 hours of receiving your dispatch email.
I placed a pre-order, when will this be delivered?
All our pre-order estimated dispatch dates have been advised by our logistics team. You will be notified at checkout when you can expect your order. You will also find an estimated dispatch date on your order confirmation email.
In the unlikely event that your estimated dispatch date has changed, we will be in touch to advise of a new approximate delivery date. Unfortunately, these dates may change due to circumstances out of our hands, for example, manufacturing delays.
If you would like to change your order to something that is in stock, then just drop us an email to firstname.lastname@example.org along with your order number.
Once your order has been dispatched, you will receive an email confirmation with tracking details for you to follow the progress of your delivery.
You can also log in to your Cult Furniture account via our website to check the status of your order and view any tracking information.
If your order is for a larger item, for example, a bed or sofa then this will usually be delivered by a 2 man delivery company who will contact you prior to delivery to book in a suitable date for you to accept your order.
We are so confident that you will be happy with your purchase that if for any reason whatsoever you are not satisfied, please return the item in its original condition and packaging within 30 days for a full refund of goods minus the cost of collection.
For collections within the UK the, cost will be £9.95 a box or to arrange a swap.
For orders outside of the UK we’ll be able to arrange a collection for you, the cost will depend on what European zone you are in, please contact us for a more accurate collection cost.
We're sorry that there is a problem with the order you have received. To help us resolve the matter as quickly as possible, please send a clear photo or video of the damage, a brief description of the issue along with your order number in an email to email@example.com.
Our dedicated customer service team will be in touch with you as soon as possible.
If ordering from out of the UK do I have to pay the UK VAT charge?
If you are buying from within the EU and have a registered company VAT number, then we can deduct the 20% VAT from your order. You will need to register an account with us and verify your company vat details before the vat is deducted from your order. Any customers purchasing from outside the UK and EU, such as USA and Norway, then the VAT will automatically be deducted on checkout.
Under no circumstances are we able to refund VAT after payment is processed.