Delivery Information

As soon as your order leaves our warehouse, you will receive an email with the tracking number and link for your consignment. If the tracking link is missing in the email, your order is being dispatched with a specialist courier who will be in touch in regard to the delivery date as well as booking a time slot.

Please make sure you leave your contact number when placing your order so that the courier can be in touch in regard to your delivery. We use different couriers from time to time depending on the size of your order.

Once dispatched, we will do our best to have your goods delivered the next day, however, we do not offer a guaranteed next day delivery and cannot be held responsible for any delays incurred by our courier service. In most cases, goods will be received within 72 hours but occasionally can take up to 10 working days. Please only contact us if you have not received your goods after this time.

We offer a next day delivery service on a number of our products at Cult, but not all. Please check the delivery message on the page of your desired product to confirm whether it is eligible for next day delivery, as this applies to most of our products and only if it is in stock, and not available on pre-order. Please note that next day delivery is from Monday to Friday on orders placed before 1pm GMT. For orders placed after 1pm on Fridays through to Sundays, it will be next day from the following Monday.

During busy periods such as Black Friday and Christmas, Next Day Delivery may not be possible but we will always endeavour to dispatch your order as soon as possible, and we will update the communications throughout the website saying this. 

Oversized parcels are dispatched on a 48-hour courier service. Large orders may be sent by pallet rather than courier, depending on the volume of products ordered. Please be aware that the packing dimensions for these items will be larger. Please review the package dimensions prior to placing the order to ensure that the item can safely be delivered to the chosen delivery address.

Please allow up to 10 working days for delivery within the UK of orders of 20 or more products.

The courier will be in touch to book a delivery date for orders with larger items or quantities.

To ensure you can get the most out of your shopping experience with us some items are available for pre-order, this means that we are expecting a shipment of a particular product and we give you a chance to purchase and reserve your preferred items before we have them in stock. 

We offer estimated dispatch dates as shown on the product page. This is the date we expect we will be able to ship this item out from our warehouse for delivery shortly after. Please note that this date is subject to change based on any delays the factory might encounter, so keep this in mind if you are working to a time scale.

Once the items are in stock your order will be processed as a normal in stock order.

Our range of “Made to Order” products are manufactured especially for you when you order them. These products will take a number of weeks to make and because of this, will take longer to be delivered to you. You can see the estimated delivery time frame on the product page, as well as at the checkout. Please note that during busy periods such as the festive season, the dates may change. We will notify you as soon as possible if this happens. 

Once your order is ready and dispatched you’ll receive an email as well as be notified by the courier to set a delivery date.

We offer competitive shipping rates within the UK using different couriers depending on the size of your order and items. Delivery charges will be calculated as the items are being added to the basket. 

Please note that we charge delivery by the box.

For Scotland, Republic of Ireland and Northern Ireland, the Next Day Delivery time cannot always be guaranteed for any items despatched with DPD as they are an external courier to Cult Furniture.For Scotland, any product that requires a 2-person delivery may take 5-7 working days. We cannot be guaranteed for 3-5 working days. The delivery rates for these items may be higher than in England and Wales. In the Republic of Ireland, pricing for both products and delivery may vary due to additional costs in shipping and delivery charges. On some occasions, Irish customs may ask the customer to pay for the Duty, but we will refund that amount to the customer. Please contact our Customer Service to arrange your refund. Any product that requires a 2-person delivery sadly isn't available in Republic of Ireland.  Occasionally, postcodes cannot be found in our automate

We wish we could send our Cult products to everyone around the World, but sadly there are areas we can't manage. At the minute, in the UK, this includes certain products to the Scottish Highlands, Scottish Islands, Isle of Wight, Isle of Man, Isle of Jersey, Isle of Guernsey, and Isle of Sicily. These products are those that are delivered by Panther, which is a 2-person delivery service so will be our larger products such as:

• Marble Tables and other marble products
• Sideboards
• Chest of Drawers
• Sofas
• Large Lighting
• Dining Tables
• Beds

Other products may also apply. 

Due to the size and/or weight of these products, we unfortunately cannot cater for these areas of UK but we endeavour to offer this service in the future. If you live in one of these areas, please contact our customer service, who will be able to show your fantastic selection of products available for your area.

We do offer delivery to the Republic of Ireland, but you may be subject to a higher delivery cost.

Via the UK Website, we do not ship overseas. This includes Europe and the Republic of Ireland. To shop and deliver via Republic of Ireland, please head to the top right corner of the website with the Union Jack and click the dropdown for Ireland.

AREA OF THE UK POSTCODES STARTING WITH…

Northern Ireland: BT

Isle of Wight: PO

Isle of Man: IMI

sle of Jersey: JE

Isle of Guernsey: GY

Isle of Sicily: TR

Scottish Highlands: KW, IV, PA, PH

Scottish Islands: HS, IV, KW, KA, PA, PH